Refund & Replacement Policy

This Refund & Replacement Policy explains our approach to replacements and refunds for products purchased from BM Account Shop, operated by WM E-COMMERCE SERVICES INC.. Because our products are digital and delivered instantly, please read this policy carefully before ordering.

Nature of Digital Products

Our products are digital account-based goods delivered electronically. Once credentials have been delivered, a product is considered used and generally cannot be "returned". For this reason, standard change-of-mind returns do not apply.

Replacement Guarantee

Many of our products include a replacement guarantee for the period stated on the individual product page. If a delivered product does not work as described on initial access, or fails within the stated guarantee window due to an issue on our side, we will provide a free replacement. To qualify:

• contact us within the guarantee period stated on the product page;
• provide your order details and a clear description of the issue;
• the account must not have been altered, misused, or used in violation of Meta's policies or applicable law.

Refund Eligibility

A refund may be offered, at our discretion, where:

• we are unable to deliver the product you ordered; or
• a valid issue is reported within the guarantee period and a suitable replacement cannot be provided.

Non-Refundable Situations

Refunds or replacements are not available where:

• credentials were changed, shared, or the account was misused after delivery;
• the account was restricted or banned due to the buyer's advertising activity, content, or breach of platform policies;
• the request is made after the guarantee period stated on the product page;
• the buyer simply changed their mind after a working product was delivered.

How to Request a Replacement or Refund

Contact us through our contact page with your order details and a description of the problem. Our team reviews every request individually and will respond as quickly as possible.

Processing Time

Approved replacements are typically issued promptly after verification. Where a refund is agreed, it is processed using the original payment method or another method agreed with you, subject to the processing times of that method.

Contact

Questions about this policy, or need to make a request? Reach us any time through our contact page.